Purchasing a Tesla often promises reduced fuel expenses, lower emissions, and state-of-the-art technology. However, for Johnny Bacigalupo and Rob Hussey, their $78,000 electric vehicle investment quickly became a financial burden when their car ceased functioning during rainy weather, resulting in a staggering $22,627 repair expense.
An evening out takes an unexpected turn
The couple from Edinburgh drove their £60,000 Tesla Model Y into town for dinner last Saturday evening. The drive was trouble-free until they parked on Frederick Street. After the meal, their Tesla failed to start.
Stranded, they contacted Tesla Roadside Assistance near 10 p.m.. Following a five-hour wait, a specialized service picked up their car at 1 a.m. and transported it to Tesla Edinburgh. Days following, they were told the battery had been "immersed in water" and was excluded from warranty coverage.
Rain blamed but repair costs fall on owners
After multiple frustrating interactions with Tesla support, Bacigalupo and Hussey were informed they must shoulder the repair expenses—despite no unusual use on their part.
“They claim the battery was submerged in water. How could we be responsible?” Bacigalupo remarked.
A Tesla manager reportedly acknowledged that the issue arose due to Scotland’s heavy rainfall but declined liability, stating:
“It’s not necessarily your fault, but it’s not Tesla’s to pay under warranty.”
Furthermore, the manager referenced an active yellow weather warning in parts of Scotland at the time, subtly suggesting Tesla owners should avoid driving during such conditions.
A £17,374 bill for an immobilized vehicle with no prior caution
Bacigalupo expressed shock at the absence of any warning about this serious hazard.
“I asked if this is common with other vehicles; they said it can also affect Range Rovers and Mercedes—yet I remain skeptical,” he said.
Despite Tesla confirming the £17,374 ($22,627) repair charge in writing, the couple still have not regained their car. Tesla’s UK customer service team has only promised to examine the complaint, leaving a resolution uncertain.
Tesla’s suitability in damp climates questioned
The couple’s main frustration goes beyond the cost, focusing on Tesla’s lack of transparency and responsibility.
“I have driven for three decades and this was my premium vehicle. Yet it fails when Edinburgh’s streets get a little wet?” Bacigalupo lamented.
This experience has led them to question whether Tesla vehicles are appropriate for Scotland’s typically wet conditions, an important consideration for future buyers.
“Had I known how poor the customer support would be, I might have reconsidered buying this car,” Bacigalupo admitted.
The broader implications for electric vehicles
Tesla’s image is built upon innovation, eco-friendly design, and exceptional performance. However, this incident raises critical concerns about real-world dependability, especially in regions prone to heavy rain.
- Should Tesla issue warnings regarding water-related damage risks?
- How many other owners might face similar malfunctions?
- If EV batteries cannot withstand rain, are they truly fit for everyday driving?
Currently, Bacigalupo and Hussey face a huge repair fee, have no vehicle, and lack clear answers—serving as a caution to others contemplating a move to luxury electric cars.
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